In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative — and in providing a work environment that encourages our employees to be their best.
What's The Role?
Are you passionate about working in financial markets and by the prospect of providing technical support for the world's leading financial professionals? If so, join the Bloomberg Customer Support internship, which is a key part of our User Support business.
As a future intern you have two critical focus areas: to provide exceptional customer service to a broad range of clients, and ensure the fast and effective management of various client workflows and hardware/software issues. You will provide login support and connect our clients to the various Bloomberg products and platforms they subscribe to. You will work alongside our 500 strong international team, supporting our clients collectively in more than 18 languages.
Specific tasks can include; providing outstanding customer service to our clients via the internal ticketing system, phone call, e-mail or live chat. Identifying, investigating, and resolving customer issues using proprietary company software. Collaborating with your team on various department and global projects, analyzing sophisticated processes, and thinking of creative solutions.
Who you are:
You come to work with a purpose, understand what urgency means to a trader, are curious and take pride in being customer service driven. You love being part of a team where clients count on you every day, and you challenge and support your colleagues to innovate, learn and deliver the best service possible.
What's in it for you?
This is an exciting internship for students seeking a unique experience. We will make sure that you are ready to provide exceptional customer service through our training program. You will also receive an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting.
We will help you expand your skills and opportunities in this role through project involvements. Our Interns are involved in mentoring, quality control and idea generation. Successful interns will have the opportunity to be offered a permanent full time role in Bloomberg Customer Support at the end of the Internship.
You need to have:
Strong customer service/stakeholder management skills including telephone etiquette and a professional demeanor
Business proficiency and fluency in English and Mandarin (Written and Verbal)
Ability to communicate effectively and articulate thought process clearly (both written and oral)
A demonstrated interest in finance and/or technology
Desire to develop skills and experience in customer service in a fast-moving FinTech environment
Willingness to learn new technologies and ability to retain information
Careful attention to detail, with an aptitude for working quickly and accurately
Multi-tasking and problem solving skills as well as an ability to work independently and as a member of a larger distributed team
An interest in progressing a career within Bloomberg
We'd love to see:
Curiosity to identify, research, and resolve customer technology, software and hardware issues
Awareness of data management, privacy and information security
Aptitude to work within highly connected and software-based systems
You will need to be:
Currently enrolled in a university with a graduation date between September 2024 and August 2025
Able to start full-time work by August 2025
Available to work for the whole duration of 10 weeks between mid June to late August 2024
At a minimum, we require that you are legally authorized to work full-time in China and will not require visa sponsorship now or in the future
If this sounds like you:
Apply! We will get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:
https://www.bloombergchina.com/company/
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email AMER_recruit@bloomberg.net (Americas), EMEA_recruit@bloomberg.net (Europe, the Middle East and Africa), or APAC_recruit@bloomberg.net (Asia-Pacific), based on the region you are submitting an application for.
2024 Bloomberg Customer Support Summer Internship (Mandarin Speaker) - Shanghai
